VMOBILE LOADXTREME QUICK GUIDES

 VMOBILE LOADXTREME QUICK GUIDE (FOR TECHNOPRENEURS & TECHNO-USER)

USING YOUR MOBILE PHONE FOR LOADXTREME

Send all your commands to any of the following LoadXtreme (LX) Gateaway Numbers. System replies (SMS) may contain your assigned gateaway number. Please comply by using the gateaway numbers assigned to your account. You may however use other gateaway numbers as back-up to your assigned numbers.

1.     GLOBE

Ø  0917-5522615 (Odd)

Ø  0917-5522616 (Even)

2.    SMART

Ø  0928-5220815 (Odd)

Ø  0928-5220772 (Even)

3.    SUN

Ø  0922-8587515 (Odd)

Ø  0922-8587514 (Even)

For globe and smart subscribers, use the appropriate gateaway defined above. If your mobile number ends with even number (2,4,6,8 etc..) send your initial SMS command to gateaways for even numbers. The same applies for phone numbers ending with Odd number.

Technopreneur/Techno-user Registration       (using registration card)

Send your ID Number and SAC Registration to LX Gateaway number.

1.     LX REG <ID Number> <SAC> <Birthdate> <Telco Code> <Full Name>

( birth date should be in MM-DD-YYYY format. )

Acceptable telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.

Update Business or Personal Address Information.

2.    LX CHGADDR <ID Number> <PIK> <Complete Address>

Managing your LX Account (Technopreneur/Techno-user)

Use the following keywords is subject to One (1) LX Load Charge.

CHANGING YOUR PIK

Regular change your PIK to ensure security of your account.

1.     LX CHGPIK <ID Number> <Current PIK> <New PIK>

LOAD BALANCE INQUIRY

Load wallet balance is always indicated in the system replies. Use this keyword when you have to know your current balance.

2.    LX BAL <ID Number> <PIK>

CHANGING YOUR REGISTERED CELLPHONE NUMBER

When you change cellphone number, it is important to update the registered cellphone number information you used with LX to receive important updates and announcements.

3.    LX NEWCEL <ID Number> <PIK> <New Address>

Signing-up Techno-User (SMS Registration)

TECHNOPRENEUR COMMAND/KEYWORD

1.     LX IREG <Technopreneur ID>/<PIK>/<Techno-User Cellphone Number>/<Telco Code>/<Full Name>/<Birthdate>/<Address>

LX IREG keyword/ command is for technopreneurs 54-series ID’s ONLY. Acceptable Telco codes are SMART,TNT,RED, GLOBE, TM and SUN Only.

Selling Ordering Products

Via text (SMS Command/Keyword)

OVER-THE-AIR (OTA) ELECTRONIC LOADS.

1.     LX LOAD <ID Number> <Customer’s Cellphone Number>

FOR PA PISO-PISONG DAG-DAG

2.    LX OTA <ID Number>/<PIK>/<Telco Code>/<Amount>/<Customer’s Cell No.>

Available for GLOBE and TM subscribers only. Denomination ranges from 20 to 150 pesos. Discounts rate 9.89% of products Denomination.

ELECTRONIC PIN/e-PIN (prepaid card products).

1.     LX LOAD <ID Number> <PIK> <Product Code> <Customer’s Cell. No.>

FOR ELECTRONIC PIN/e-PIN RESENDING (For e-pins only)

2.    LX RESEND <ID Number> <PIK> <Product Code> <ePin Serial Number>

VIA INTERNET

(online transaction/web loading)

VISIT WWW.LOADXTREME.PH

LX LoadWallet Replenishment

There are convenient ways to replenish your LX account. Please check which works best for you. We constantly finding ways to serve you better.

BILLS PAYMENT (Unionbank)

Fill-out Bills Payment Slip (over the counter or Atm) at any UnionBank branches nationwide. Crediting to your LX account is same-day (7pm). There is no inter-branch deposit charges for this service. You DO NOT have to send LX RELOAD notification to the system to get your LX account reloaded.

COMPANY/INSTITUTION :    VMOBILE

CLIENT NAME:                         YOUR NAME

ACCT#/CARD#/REF#:             <Your 10-digit LX ID Number>

OVER THE COUNTER DEPOSIT (Banks)

BANCO DE ORO : 464-006-2675 ADB Avenue Ortigas

·         Nationwide coverage same-day crediting;

·         Waived inter-branch deposit charge;

·         Requires LX RELOAD notification

BANK OF THE PHIL ISLAND : 4021-0110-91 Robinsons Tower Ortigas

·         Nationwide coverage same-day crediting;

·         Waived inter-branch deposit charge;

·         Requires LX RELOAD notification

METROBANK: 007-261-50338-3 H.V. Dela Costa

·         Metro manila only

·         Same-day crediting;

·         With inter-branch deposit charge for deposits outside metro manila;

·         Requires LX RELOAD notification.

IMPORTANT

·         Minimum deposit amount is P500.00 after deposit has been made, make sure that you send the following SMS command to your assigned SMS gateaway;

1.     LX RELOAD<ID Number>/<PIK>/<Amount Deposited>/<Bank>/<Branch>/<Branch Code>/<Acoount Number>/<Date>/<Time>

BDO AUTO-DEBIT RELOAD VIA SMS

(Enrollment Requires for BDO Account Holders ONLY)

Now you can replenish your LX LoadWallet without having to go to the bank. With BDO Auto-Debit, you just have to send a command (SMS) to your assigned gateaway specifying your debit request and your enrolled BDO account gets debited automatically. Enroll your BDO Account now!

1.     Secure an Auto-debit Arrangement (ADA) Enrollment Form from VMobile office or from BDO ADB Avenue branch.

2.    Fill-out and submit the ADA Enrollment form to VMobile Office (hand-over or thru courier) and wait for the approval via SMS.

Once enrolled, you may send your Reload Auto-debit request from Monday-Friday until 4;00pm using the following format:

LX BDODEBIT <ID>/<PIK>/<Amount to be debited>

ELECTRONIC TRANSFER

SMART MONEY NO. 5299-6700-3841-8116

1.     Go directly to “SMART MENU” then select “SMART MONEY”.

2.    Select “TRANSFER” then “OTHERS”.

3.    Enter Vmobile Smart Money Card Number. 5299-6700-3841-8116

4.    “TRANSFER FRM” will appear, and then press OK.

5.    Select the account you enrolled and then enter the amount you wish to transfer.

6.    Enter the w-pin. A confirmation message will appear.

(UPDATED)

LX RELOAD <ID Number>/<PIK>/<Amount Transferred>/<Your smart account number>/<Date>/<Time>

GLOBE GCASH NO. 0905-3679476

                                0905-3679477

                                0905-3679478

                                0905-3679479

1.     Just type the AMOUNT <space> 4-digit PIN.

2.    Send to 2882+ 10-digit of any Gcash LX number.

(UPDATED)

LX RELOAD <ID Number>/<PIK>/<Amount Transferred>/<your Gcash Number>/<Referrence Number/<Date>/<Time>

TECHNOPRENEUR TRANSFER

This facility is available to technopreneurs  only.

LX TRANSFER <Technopreneur’s ID> <PIK> <LXLOAD> <Techno-User’s Cell No.>

Online transfer or web transfer is also available via www.loadxtreme.ph.

System behaviors you must understand

A.   ERRANEOUS COMMANDS

Before sending and SMS commands to LoadXtreme, it is always best to check for the following to ensure successful transaction;

·         Command format. please follow the syntax or format prescribe for each keywords or SMS commands. Common mistakes are on the use of space (_) or slash (/) in the SMS commands

·         Command information. Please always check for the accuracy of information such as ID Numbers, PIK, Cellphone Number and other information you are sending to the system. They should always follow the format prescribe for each of the  information supplied. (e.g date format should be MM-DD-YYYY, and ID number should always be 10-digits; 3 invalid use of PIK’s will temporarily block your account. When you send a total of three (3) erroneous SMS commands in a day, LoadXtreme will ‘black list’  the mobile phone number in use. Any subsequent SMS commands from the Black listed mobile phone number will be ignored until the end of the day. you may however, use a different mobile phone number or the online loading facility to access or continued using your LX account. Please call the customer relations department to request immediate lifting of black listed phone numbers.

B.    NOTIFICATIONS FOR THE TELCO RELATED DELAYS AND TRANSACTION FAILURE

Processing of requests for OTA reload (or commonly called electronic loading) may at times encounter delay or failure due to congestion of telco services or communication time-out between the LoadXtreme system and telco OTA reloading facilities. LoadXtreme will notify you of these instances and shall mentain your outstanding Load Wallet balance pending final confirmation by the Telco OTA system. LoadXtreme always deducts the appropriate discounted amount from your loadwallet balance for products successfully  delivered to your customers even when confirmation received from telco arrives later than usual. It is therefore advisable to change your customers for ALL LoadXtreme retail transactions. You may always send another LX Load command if indeed your customers fails to receive the expected prepaid credits from telco.

C.    STALE COMMANDS

LoadXtreme system automatically rejects any SMS commands received beyond thirty (30) minutes from the time you sent them. This system feature protects you from potential loss when delivery of your SMS command suffers delay due to congestion of telco services. You shall receive a notification from LoadXtreme when this is encountered.

D.   DUPLICATE/MULTIPLE SMS COMMANDS RECEIPT AND MULTIPLE SAME-COMMAND REQUEST.

There are times when telcos deliver the same SMS to a receipt more than once. For your protection, LoadXtreme only accepts and processes SMS commands received the first time when receiving multiple same SMS commands from telco within (5) minutes to ensure that you are not charged erroneously and repeatedly for transactions requested only once. For legitimate successive requests of same products for same customer cellphone number, you may append at the end of the command format any alpha-numeric character to make each request ‘unique’ for LoadXtreme to process.

 FOR MORE INFO TEXT US 0927-5935884

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